Location: Harwich
Salary: £19,000 - £24,000
Job Title: Support Worker
Responsible To: Homes Manager

Support Worker

To assist the Home Manager in offering and supporting service users in their personal care needs, social needs, leisure and recreational needs and spiritual needs.

The purpose of the home is that great emphasis is placed on individuality and independence, embracing the government incentive towards independent living.

For service users to be supported and empowered to make informed decisions affecting their current and future lives.

To help in developing and maintaining a warm, caring therapeutic environment that aims to meet the individual needs of service users, as well as providing the opportunity for service users to achieve maximum independence.

Have due regard for the rights of service users as individuals to privacy, freedom of choice and opportunity for personal expression.

To assist the Home Manager in offering and supporting service users in their personal care needs, social needs, leisure and recreational needs and spiritual needs.

Participate in maintaining effective individual care plans with service users (where possible) and the care team.

To promote and comply within the standards of conduct and practice set out by the Code of Practice for Social Care Workers that describe the standards of professional conduct and practice required of the Care Assistant as they go about their daily work.

Maintain working relationships with service users and carers, specialist health care teams, support staff, care managers and primary health care teams as needed. This should promote and develop positive links with community facilities and encourage and support service users to live as fully and independently within the community as possible.

Comply with local and national guidance on the safeguarding of vulnerable adults and take all reasonable steps to ensure service users are protected from abuse, reporting suspected or disclosed abuse to the manager immediately.

  1. Assist service users who need support with their personal hygiene. This includes: washing, bathing, maintaining oral hygiene, choosing suitable clothing and dressing / undressing, personal toilet needs as well as promoting the individual’s motivation to care for themselves.
  2. Assist service users who need support with eating and promote service user’s ability to manage eating and drinking independently. Ensuring that the service user has appropriate aids and equipment needed to enable independence in eating and drinking.
  3. Assist in the preparation and presentation of meals and beverages. Giving due regard for service users being able to exercise personal choice, preferences, likes and dislikes taking into account religious and cultural needs, being aware of any identified health requirements relating to physiological needs i.e. diabetes, weight, tissue viability, etc.
  4. Promote meal times as being a socially enjoyable occasion.
  5. Support service users who may be experiencing emotional difficulties, in a person sensitive manner and in accordance with strategies that may be detailed in the individual service user’s care plan.
  6. Positively support service users who present with behaviour(s) that may from time to time be challenging to themselves or service providers. In doing so, ensure that management strategies / guidelines detailed within the individual’s care plan are adhered to.
  7. Support service users in being able to practice their spiritual beliefs including observation of religious and cultural customs.
  8. Assist in supporting the service user with sensitivity and respect in regard to ageing, illness, mental health and/or learning disability.
  9. Actively listen to, encourage and be responsive to service user’s views, wishes and aspirations.
  10. Support and assist service users’ involvement in domestic or household tasks as is their wish to do so.
  11. Support service users with their mobility needs, ensuring that independent mobility is promoted whenever possible. Ensure that service users who utilise a wheelchair can do so safely.
  12. Support service users in preparation for and retiring to bed, ensuring that there is flexibility in the times that the service user goes to bed and gets up in the mornings.
  13. Assist service users in making their bed, tidy their room and put away laundered clothing.
  14. Enable service users to use their preferred means of communication. In so doing, enable and promote service users expression of choice, decision making and needs.
  15. Be responsive to the need as a Care Worker to learn and use supportive / alternative means of communication such as: Makaton signs, symbols, pictures and objects of reference with service users as appropriate and help towards creating a ‘Total Communication’ environment.
  16. Support service users in having access to and being able to choose from a range of appropriate leisure activities both in-house and in community settings to commensurate with existing risk assessments and on a 1-1 basis.
  17. Assist with and monitor the general health needs of service users, including supporting service users who are unwell, in liaison with primary generic services as and where necessary.
  18. Actively assist and participate in the assessment of service user’s needs, development of care plans and their evaluation.
  19. Assist and support service users to achieve individual goals as set out in their individual care plans.
  20. Ensure that service user records are read and accurately maintained.
  21. Assist in developing and reviewing appropriate risk assessments and management strategies aimed at minimising / reducing risks to individual service users.
  22. Assist the Home Manager in meeting the minimum care standards laid down by the Care Quality Commission.
  23. Promote the aims, objectives and philosophy of the home as set out within the home’s Statement of Purpose.
  24. Participate in key areas of staff induction.
  25. Participate with the Home Manager in regular supervision needed in order to effectively support service users in their care.
  26. Prepare for and participate in an individual appraisal yearly with the Proprietor/Home’s Manager to review performance against this job description and agree personal development plan.
  27. Participate in regular staff/team meetings.
  28. Be familiar with and carry out the organisation’s policies and procedures.
  29. Be prepared to perform the role of ‘Keyworker’ in line with the Home policy.
  30. To support service users to access if they wish, their own Person Centred Plan.
  31. To support service users with the security of their home.
  32. To support and assist service users in the kitchen with cooking, preparation of menus, serving meals, etc.
  33. Provide rota cover that may include night shifts as directed by the Manager when possible.
  34. The post holder may be directed from time to time by the Home Manager to carry out other duties and responsibilities to commensurate with his/her post, knowledge and experience.

  1. Participate in training required to meet service user’s assessed needs.
  2. The ability to be flexible and work as a member of a team.
  3. Strive to maintain own competence and improve knowledge and skills by identifying own learning needs and evaluating personal development through the supervision process.
  4. Maintain and protect confidentiality in respect to service users and the organisation.
  5. Following appropriate training and assessed competence, support service users in the administration of their prescribed medication.
  6. Train towards gaining NVQ level 2 or 3 in care.
  7. Participate in a minimum of five days training each year.

  1. Employees are required to comply with the organisation’s policies and procedures in particular:
    a. Health and Safety at Work Act.
    b. C.O.S.H.H.
    c. Food Handling.
    d. Moving and Handling.
    e. Expectant and Nursing mothers.
    f. Fire Safety.
    g. Disability Discrimination Act.
    h. Will maintain personal commitment towards and responsibility for the organisation’s Equal Opportunities Policy.
    i. Will adhere to the organisation’s Dress Code.
  2. Will promote, at all times, the organisation’s aims, objectives, values and strategic direction.
  3. Will comply with employment legislation and codes of good practice.
  4. Will comply with rules, regulations, standing orders and financial instructions and policies of the organisation.

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